Требуются инженеры Voice/Contact Center/IP Telephony для работы в Cisco Systems TAC в Кракове, Польша

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Artem_Ignatenko
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Требуются инженеры Voice/Contact Center/IP Telephony для работы в Cisco Systems TAC в Кракове, Польша

Сообщение Artem_Ignatenko » 28 апр 2017 19:04

Требуются инженеры с компетенцией Voice/Contact Center/IP Telephony желательно уровня CCNP для работы в центре технической поддержки ТАС в офисе Cisco Systems в Кракове, Польша.
Обязателен разговорный английский язык.
Компания оформляет разрешение на работу в Польше и вид на жительство для семьи сотрудника.
Начало работы: май-июль 2017 года.

Заэплаиться на вакансию, посмотреть подробности вакансии и ее описание: https://jobs.cisco.com/jobs/ProjectDetail/Customer-Support-Engineer-Collaboration-Technologies/1015304


Краткое описание вакансии:

This position of Customer Support Engineer in Communications Technologies/Unified Contact has the following responsibilities:
• Provide phone/email consultation to independently debug complex customer problems with Cisco communications and collaboration solutions.
• Act as a level focal point for multi-cluster’ problem resolution.
• Support proactively case handling for Cisco's largest SP and Enterprise customers with Cisco UCC technologies (Cisco Unified Contact Center, Unity etc.)
• Report to Manager of Technical Support and interface with other TAC engineers, software developers, solutions architects and end-users.
• Work on problems of diverse scope where troubleshooting requires a root cause analysis.

Minimum Qualifications:
• Typically requires Bachelor’ Degree or related (or equivalent experience) plus 2-4 yrs. relevant experience significant Voice technologies or Contact Center/IP Telephony experience.
• Fluent English, other languages are welcome
• Good technical foundation in networking (CCNA Collaboration level or above); CCNP/CCIE or equivalent level industry certification preferred.
• In depth knowledge of installing, supporting, and troubleshooting call center products and/or Unified Communications solutions
• IP Networking experience: knowledge of networking industry, products and protocols and other market solutions.

Desired Skills:

• Strong writing and documentation skills - to be utilized for case management, knowledge capture, defect management and Trainings.
• Excellent verbal communication skills - these skills are essential for this engineering role as most of the work being done is through the phone.
• Very strong Problem Solving skills
• Understanding of TCP/IP - IP knowledge is critical, as it is the foundation for most IP Telephony technologies.
• Stress resilience and working knowledge of handling network down situations
• Ability to drive lab recreates remotely - many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Engineer should have experience and knowledge either of Communications Technologies or IP Telephony protocols, and thorough understanding of Cisco's product line.
• Must be highly motivated and self-driven. Must be able to work with minimal supervision.
• Good organizational skills. The position requires that the engineer is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. The our team relies on each engineer to communicate and collaborate often. This results in a very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Ability to provides systems/product training and identifies improvement opportunities and recommendations in products and processes.
• Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support

Сравнение условий и стоимости жизни в Кракове и в Москве (а также в других городах) можно посмотреть здесь: https://www.numbeo.com/cost-of-living/compare_cities.jsp?country1=Russia&country2=Poland&city1=Moscow&city2=Krakow+%28Cracow%29

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